FAQs

What is your return policy?

We gladly accept exchanges and returns!  If you receive your item(s) damaged, we will look at each return request based on the condition received and usability of the product and replace damaged item(s) and provide you with a return label.  If you need to exchange your item we don’t mind assisting with that, however, you will be responsible for paying for shipping to exchange the item.

 

All returns/exchanges need to be requested within 3 days of delivery and shipped within 7 days of delivery by contacting us at: orders@gratuscandles.com.  Items that have been used cannot be returned or exchanged.

When will I receive my order?

You should receive your order within 3-7 business days depending on where you’re located within the United States.

Why Soy?

Our soy has an enormous amount of benefits, especially for our environmentally conscious house-holds!  Our soy is biodegradable and cleans easily with just soap and water, natural, sourced from American farmers; doesn’t carry toxins, carcinogens or pollutants, which means saying Au revior to those allergies when your candle is lit! Gratus Candles also burns cooler, which means it will last about 30%-50% longer than paraffin wax candles.

How long do Gratus Candles burn?

A good rule of thumb is for every ounce = 6-7 hours of burn time.  So, 4oz = 24 hours; 12.25oz = 72 hours and 20.5oz = 120 hours.

How long should I burn my candle?

We recommend giving those bundles of joy and freshness a break every 4 hours with 30 minutes – 1 hour rest time in between re-lighting.

How are your candles made?

Each and every one of our candles are delicately hand-poured using premium quality materials sourced and manufactured in the United States.

Pre-Burn Tips

  • Trim the wick to ¼ inch each time before burning.
  • Ensure candle is on stable surface.
  • Clear burn pool of wick trimmings or any debris.

Do you offer wholesale pricing?

We do offer wholesale pricing for Gratus Candles products.  If you’re interested in wholesale, please email us: Orders@GratusCandles.com.

error: Content is protected !!