FAQs

How long do Gratus Candles Last?

Burn Times: 4oz = 24 Hours | 12.25oz = 72 Hours | 20.5oz = 120 Hours

How often should I trim my candle wick?

The wicks should be trimmed to a 1/4 inch every time before you light your candle.

Why Are Soy Candles Better?

Our soy candles burn cleaner than paraffin wax candles and burn up to 30-50% longer.  Gratus Candles also do not produce any toxins, carcinogens and are soot-free!

Shipping

Orders are shipped Monday through Friday. Major holidays like Christmas and Labor Day are not included in transit times. Packages shipping should be received within 3-7 business days on shipment confirmation has been received.

Refunds & Returns

We allow returns within 30 days of purchase. We will refund the product price for eligible items that are unused and in salable condition.

All refunds are applied to the original method of payment, excluding shipping costs. Please allow us 10 business days to process them.

We will replace your Gratus Candles product(s) if you recieve your item(s) broken or damaged during shipping.  We also accept replacements if requested within 1 business day of receiving your item(s).